How long does the full process take?
Typically, the entire process from initial client introduction to final delivery takes about 4-6 weeks.
Is a live person actually interviewing my customers?
Yes, a live interviewer from our team will personally conduct the interview with your customers to capture authentic insights and testimonials.
How will you make sure to cover what we want?
Upon payment, you'll receive an onboarding questionnaire where you can specify key points, goals, and any specific areas you want highlighted in the case study. We’ll ensure that the final product aligns with your expectations and objectives.
What if my client is not comfortable on camera?
Our experienced team knows how to make interviewees feel at ease. We can also offer alternatives such as voice-only interviews coupled with graphic representations.
Can I request revisions?
Absolutely! We provide up to two rounds of revisions to ensure the case study meets your expectations.
Is there a contract or commitment?
There is no long-term commitment required. Each case study is handled as a standalone project.
How do you ensure the quality of the case study?
Our team consists of experienced writers and video producers who follow a rigorous quality assurance process.
What format will the video case study be delivered in?
The video will be delivered in a high-definition format, suitable for sharing across various platforms like social media, your website, and presentations.
Will the written case study be branded with my company’s logo and colors?
Yes, the written case study will be customized to match your brand’s logo, colors, and style preferences.
How do you handle confidentiality and sensitive information?
We adopt strict confidentiality measures and can sign NDAs to ensure that all sensitive information remains secure.
Can we use the assets for multiple marketing purposes?
Yes, both the written and video case studies can be repurposed across various marketing channels like social media, blogs, newsletters, and sales presentations.
What do you need from us to get started?
After you complete the payment on our website, you'll receive an onboarding questionnaire to collect all important information. You'll then just need to introduce us to your client, and we'll take it from there!
